Cancellation and Refund Policy

At Alvi Graphics Digital Marketing Agency, we strive to provide our clients with top-quality digital marketing services and products. We understand that there may be situations where you need to cancel your order or request a refund. Please read our Cancellation and Refund Policy carefully to understand your options.

Cancellation Policy

Services

1. Monthly Subscription Services: You can cancel your monthly subscription service at any time. Your cancellation will take effect at the end of the current billing cycle.
2. One-time Services: For one-time services or projects, you can request cancellation within 24 hours of placing your order. After 24 hours, cancellation requests may be subject to review on a case-by-case basis.

To request a cancellation, please contact our customer support team through our designated channels.

Refund Policy

Services

1. Monthly Subscription Services: We do not offer refunds for monthly subscription services once a billing cycle has begun. You can cancel your subscription, and you will not be billed for the subsequent cycle.
2. One-time Services: Refunds for one-time services are assessed on a case-by-case basis. If you are dissatisfied with the service provided, please contact us within 7 days of service completion. We will evaluate your request and issue a refund if the service did not meet the agreed-upon specifications.

Products

1. Digital Products: We do not issue refunds for digital products such as e-books, templates, or other downloadable materials after they have been downloaded.
2. Physical Products: If you receive a damaged or defective physical product, please contact us within 7 days of receiving the product. We will provide instructions for returning the product or arrange for a replacement.

Chargebacks

If you initiate a chargeback or dispute without attempting to resolve the issue with us first, it may lead to the suspension of your account and legal action to recover the disputed funds. We encourage you to contact our customer support team for any concerns or issues to expedite resolution.

Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please don’t hesitate to contact us at support@alvigraphics.com or +91 708069772. Our customer support team is available to assist you with any inquiries.